Work Experience (Oct ‘20 to Oct ‘24) | Work Experience (Oct ‘12 to Oct ‘20 | Work Experience (Dec '07 to Oct '12) | Work Experience (Aug '96 to Dec '07)
The New York Times
Director, Creative Production (Marketing)
November '13 - December '17
Manage the Creative Production Team within Marketing. The team of 15 is made up of Developers (Front-End and Backend), Email Producers, Display Ad Producers & Traffickers, Video producers, QA Analysts and Technologists.
The team was staffed up and grouped into key capabilities (Front-End Development, Emails, Banners, Video, QA)
Established in-house QA group
Implemented industry-standard Digital Production processes and workflows via JIRA and Workfront
The team is responsible for producing and deploying all digital assets in connection with all consumer marketing campaigns for The New York Times in coordination with rest of Creative Services (PMs, Designers, UX, Copywriters, Brand Planners, Account Managers). These assets in conjunction were responsible for generating ~500K new Digital and HD subscribers annually generating revenue of ~$17.5MM
In addition, the team also builds and maintains several brand extension websites: nytconferences.com, timestalks.com, nytlookwest.com, nytimesvr.com to name a few
Coordinate with off shore and third-party vendor teams, as needed
Manage and oversee an annual creative budget of $12MM across several (Lines Of Business) LOBs
Primary business stakeholder identifying and implementing a Web CMS platform (Magnolia) for Marketing. The CMS will eventually be the Digital Content Hub for all Marketing assets.
Member of Steering & Executive committee for Marketing Automation initiative. This group is responsible for auditing and analyzing the Marketing Technology stack and processes, to identify gaps and help fill these gaps with build or buy scenarios.
Matter Worldwide
Executive Producer
July '13 - November '13
Lead Producer for two major clients: Remy Martin and BlackRock Investments
Remy Martin:
Coordinated with other agencies to manage schedule, budget and deliverables for CRM program
Deliverables included Online Form Design & Dev; HTML Email Design and Dev; Direct Mail Kit: Design & Production
BlackRock Investments:
Managed schedule and budget while monitoring progress of inter-agency teams across country and London, England
Deliverables included ERM Data models, iPad App Creative and Dev specs, Mobile Guideline
Tykoon Inc.
Managing Producer
October '12 - May '13
The Tykoon platform uses chore charts, savings goals, charity donations, and a controlled shopping experience. The program is customizable to each individual family's financial values and the virtual environment is safe, secure and private.
Implemented software development processes between Product and Development teams
Managed process and helped coordinate updates to platform.
Established roadmap of updates using Merlin for platform 3-5 months ahead
Created and managed workflows and workflow schemes in JIRA to help track individual issues
Established communication processes of updates to rest of company on a regular basis
Worked with VP of Product to help define features and specifications
Worked with VP of Engineering to go over upcoming feature implementations to make sure specifications and design assets are upto scope and helped allocate specific tasks to developers
Alexion Pharmaceuticals
Senior Technical Project Manager
March ‘20 - October ‘20
Led Digital and Mobile Center of Excellence (CoE) initiatives, establishing best practices and ensuring seamless project execution across teams
Key Projects:
Directed SMS AD Password Reset project, enabling users to securely reset network passwords via SMS, enhancing user experience and reducing IT support requests by 15%
Orchestrated end-to-end deployment, coordinating across teams (e.g., Twilio, Mulesoft, ServiceNow, OKTA) to deliver project on time, increasing process efficiencies
Led Global Preference Center project, enabling users to set personalized communication preferences, improving user satisfaction and engagement rates by 25%
Defined and consolidated requirements across 10+ global business units, ensuring alignment with project goals
Conducted RFP process, evaluating proposals from 5+ vendors and ensuring optimal solution selection for Global Preference Center project
Oversaw migration of 55 websites from Sitecore v8.2 to v9.3, enhancing site performance and security, while reducing maintenance costs by 10%